Below are some Frequently Asked Questions.
IS THIS A FAMILY EVENT?
Yup! Plenty of fun for the entire family. Children ages 6 and under receive free entry to the ground floor of the Aon Grand Ballroom.
WHERE ON NAVY PIER IS THE ACTUAL FESTIVAL TAKING PLACE?
At the end of Navy Pier and in the Aon Grand Ballroom. There are Uber/Lyft/Taxi drop off points at the end of the pier as well as a complementary trolly service if you're not up for the walk!
I WOULD LIKE TO HOST MY PRIVATE PARTY/EVENT AT THE FEST. ARE THERE ANY PRIVATE ACCOMMODATIONS AVAILABLE?
Absolutely! Please visit our "CONTACT" page and share with us a few details regarding your upcoming event and one of our team members will get in touch shortly to discuss your options.
WHAT IF IT RAINS?
Our festival is an indoor and outdoor fest. Should it rain, there is plenty of covered space to wait it out and grab a seat in the Aon Grand Ballroom. (You must purchase a ticket to enter the AON Grand Ballroom. Please note: ALL advance LOBSTER MEAL purchases AND VIP tickets include access to the Aon Grand Ballroom).
CAN I BRING IN MY OWN FOOD AND DRINKS?
No, sorry! See a list of prohibited items here.
CAN I LEAVE THE FEST AND THEN COME BACK IN?
Yes, feel free to come and go as you please, you just can't bring in any outside food or beverages.
ARE PETS ALLOWED IN THE FEST?
No, so sorry - only service animals.
WHAT SHOULD I WEAR?
Our fest is totally casual! Do you have a fun festive shirt? Did you get a lobster fest shirt form last year? Maybe some shorts with a lobster print on them? Wear them! Do you wanna dress to impress in VIP? Go right ahead!
LOST OR CAN'T FIND YOUR TICKET ORDER?
If you ordered your ticket via our website or from HAS TICKETS, you can login to www.hastickets.com at anytime and access your customer account (by purchasing a ticket, you have automatically created an account). From there, you can print, email, or text your ticket directly to yourself. Each ticket can only be redeemed ONCE, so be careful who your share this information with. If you bought a ticket via any other 3rd party ticket seller, please contact them directly. If you continue to have issues, please send us an email via the contact page!
DO I HAVE TO HAVE A TICKET TO GET IN?
No! The main festival grounds located outside at the end of Navy Pier are OPEN TO THE PUBLIC FREE OF CHARGE. But if you would like to enter the Aon Grand Ballroom, you will need to purchase a ticket. Children ages 6 and under receive free entry to the ground floor of the Aon Grand Ballroom. Remember, ALL ADVANCE MEAL ORDERS AND VIP TICKETS INCLUDE A TICKET TO THE AON GRAND BALLROOM! (What a deal, right!?)
WHAT DOES A VIP TICKET INCLUDE?
Read all about it here - Please note that our Bartenders and Navy Pier reserve the right to cut you off at any moment if they feel you've been served enough. Navy Pier/CSS is solely responsible for the serving and the sale of all alcoholic beverages.
FOOD & DRINK
What time will food be served?
Day of festival Food will be available for purchase from noon to 9:30pm. Advance Meal Pick up closes at 9pm each night. You must redeem your meal token and lobster entrée before this time. There are no refunds or exchanges for missing the meal redemption cut off time.
How do I get my meal if I bought a ticket that includes a lobster meal?
Make sure to print out your ticket and bring it with you! The Advance meal pickup area entrance is located on the SOUTH side of the Aon Grand Ballroom all the way at the end of the pier. Simply go here, get your ticket scanned and you will be given a token to redeem your meal whenever you're ready to chow down! Here, you will also be given a wristband that gives you exclusive access to the see all of the amazing musical acts in the Aon Grand Ballroom! Advance Meal Pick up closes at 9pm each night. You must redeem your meal token and lobster entrée before this time. There are no refunds or exchanges for missing the meal redemption cut off time.
What does my advance purchased lobster meal come with?
Your Lobster Meal will include your choice of a WHOLE (1.25 pound steamed red lobster) OR a Lobster Roll, all served with corn-on-the-cob, potatoes, a dinner roll, lemon wedges, and melted butter. ALSO - since we think you're neat, we're tossing in a ticket to the see the headlining acts in the Aon Grand Ballroom with every advance meal ticket purchase! Advance Meal Pick up closes at 9pm each night. You must redeem your meal token and lobster entrée before this time. There are no refunds or exchanges for missing the meal redemption cut off time.
Can I get anything else with my Meal token aside from a Lobster Meal?
YES - if you buy an advance meal ticket or VIP ticket, you may exchange your Meal Token for ONE of the following items at the fest instead of redeeming it for a lobster meal: Small Steak, Large Mac & Cheese, or Large Lobster Mac & Cheese.
Is it all you can eat?
Unfortunately, no, the normal festival is not all you can eat. With the purchase of your meal, you'll get plenty of food to fill your belly. If you are still hungry, there will be plenty of other food options available for purchase. If you want to truly have a lobster FEAST at the festival, check out THE LOBSTER HERO FEAST here.
Is there a place to sit and eat my food at a table?
Yes - there is plenty of seating and tables scattered all around the fest. They are all first come first serve and we would like to encourage our festival goers to share tables with those looking to sit down and eat. If you're looking to guarantee seating, we suggest considering the VIP or Lobster Hero Feast ticket options.
What time will drinks begin being served?
Noon to 10:00pm each day.
How much is the food?
Because we are dealing with seafood - we have to price with the market, so we will not know what the final pricing is until a day or so before the fest. We do know that items will range from about $6 to $50+ depending on the current market on the east coast.